Self Help Guide

Intro

Welcome to our new technology Self Help guide! Our goal is to have everything you might need help with available here in an easy to navigate layout. We are still working on updating and adding to this guide, but if you notice an issue or feel that something should be added, please let us know!

Submit a ticket for requesting tech support. Send email to techsupport@santacruzcoe.org. Here is best practice on submitting a ticket. 

[NEW!] In-Person Support Sessions now available

Need training? Have questions that are better answered in-person? Check out our Open Office Hours and Tech Training sessions! 

Find out more on our Just In Time Tech Support page, and see upcoming sessions on the COE internal calendar!

Solutions And Guides 

If you don't know where to look, try searching for it here:

Topics Sorted Alphabetically:

A 

• Adobe Creative Cloud

  • Software suite including the full paid versions of Acrobat, Photoshop, Illustrator, etc.
  • Includes how to edit and combine PDF files

• Adobe Express

  • Simple and quick online graphic design tool and all-in-one-editor. 

C

• Canva

  • Online tool for graphic design, designed to be as simple and easy to use as possible

• Chromebooks/ChromeOS

• Chrome Browser

D

• Datto

E

• Escape

• E-Waste

• Email (Gmail)

F

• Fax (e-Fax, Xmedius)

G

• Gmail

• Google Suite

  • Suite Includes Google Drive, Docs, Sheets, Calendar, etc.
  • Workspace Dashboard to see if any Google services are not working

• Google Classroom

H

• Hardware (Monitors, Mouse, Keyboard, Etc.)

M

• Mac

  • Includes how to use your local admin account (svc-install) on Mac

O

• Office (Microsoft)

  • Includes Word, Excel, Powerpoint, etc

• Onboarding

P

• PDF Editing in Acrobat

• Printers

• Phones

• Passwords, MFA, Account Security & Account Recovery 

  • Includes how to reset your password
  • Inludes how to set up MFA, including Yubikey

S

• Sophos (Antivirus)

• svc-install account

  • Your local admin account and how to use it

T

• TeamViewer

V

• VPN

W

• Windows

  • Includes how to use your local admin account (svc-install) on Windows

• Wi-Fi

X

• Xmedius (e-Fax)

Z

• Zoom

• Zoom Rooms

  • For our specialized Zoom-enabled conference rooms

Other Resources

• How to submit tech ticket

• New Employee handbook and resources

• Tech Tips Compendium

• Request Forms - for requesting... equipment, creative multi media services, and training